Terms and Conditions

Terms & Conditions of Ticket Purchase

1. Tickets are issued subject to the Rules and Regulations of the Venue. We regret tickets cannot be exchanged or refunded after purchase.
2. Please check your booking before placing the order and please check your tickets on receipt, as mistakes cannot always be rectified.
3. It is the responsibility of the ticket holder to ascertain the date and time of any rearranged event.
4. The venue management reserves the right to refuse admission and may on occasions have to conduct security searches to ensure the safety of the patrons.
5. Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.
6. Unless notification of your order is received from West End Theatre Breaks no booking is confirmed.
7. Tickets are sold subject to the management's or producer’s right to alter or vary the programme including but not limited to changes to the advertised programme or cast due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets. West End Theatre Breaks cannot be held responsible for any errors or omissions on the websites.
8. If this ticket is re-sold or transferred for profit or commercial gain by anyone other than the Promoter, Venue Management, West End Theatre Breaks or one of their authorised sub-agents, it will become void and the holder may be refused entry to or ejected from the venue.
9. The Promoter, Venue Management and West End Theatre Breaks accept no responsibility for any personal property.
10. Any complaints about the ticket holder’s ability to view the show should be made to the venue management promptly, either before or during the performance.
11. The acceptance of this order is not a guarantee of availability. If we are unable to fulfill your request, you will be notified at the earliest possible opportunity and an alternative may be offered.
12. West End Theatre Breaks will not be responsible for any delay in the delivery of tickets due to circumstances beyond its control. It is the responsibility of the ticket holder to contact West End Theatre Bookings in the event of non-delivery. West End Theatre Breaks will not be responsible for data communications failure or malfunction.
13. All tickets carry a booking fee as determined by West End Theatre Breaks. By placing an order on this site you accept all booking fees charged.
14. West End Theatre Breaks’ agreement is to supply tickets subject to availability. In the event of any errors which are the direct result of actions of West End Theatre Breaks management or staff, we are only responsible for the refund of the cost of the ticket. Our agreement does not cover the cost of travel or accommodation. West End Theatre Breaks cannot take responsibility for travel difficulties such as strikes, inclement weather, or any other circumstances beyond our control.

Terms & Conditions of Theatre Break Purchase

The following Booking Conditions form the basis of your contract with West End Theatre Breaks, Hartford Manor, Greenbank Lane, Northwich, Cheshire, CW8 1HW. Please read them carefully as they set out our respective rights and obligations. All bookings are subject to these Booking Conditions.

Package Holidays

If you book a theatre package holiday through us, once your package holiday has been confirmed we will accept responsibility for it in accordance with these Booking Conditions as an “organiser” under the Package Travel, Package Holidays and Package Tours Regulations 1992. A “package holiday” is a combination of at least two out of (a) transport, (b) accommodation or (c) other tourist services (not ancillary to any transport or accommodation and forming a significant part of the arrangements) where booked through us at the same time, for which payment is made to us and which last at least 24 hours or include
overnight accommodation.

1. Making your booking

The party leader must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made. When making a booking, you must pay to us the payments referred to in clause 2 below.

If you book with us on line via a website, at the end of the booking process, you are asked to confirm that you have read and agree with our Booking Conditions. The final page gives you a booking reference which is your confirmation, which we will reconfirm to you if you have provided your email address.

If booking by telephone or any other communication channel, on receipt of your booking and all appropriate payments we will, subject to availability, confirm your holiday by issuing a confirmation invoice to the party leader.

Please check any documentation carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.

2. Payment

Full payment is required at the time of booking.

3. Your contract

A binding contract between us comes into existence when either we dispatch our confirmation invoice or, for online bookings, when the final page of the booking confirmation procedure gives you a booking reference. This contract and all matters arising out of it are governed by English law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your holiday will be dealt with by the Courts of England, Wales, Scotland or Northern Ireland as appropriate. Changes to these Booking Conditions will only be valid if agreed by us in writing.

4. The cost of your theatre break package

The cost of your package includes all service and VAT or the appropriate local taxes. There are different ways of confirming the final price of your holiday depending upon whether you book by telephone or online.

By Telephone
We reserve the right to increase or decrease the prices of unsold breaks at any time. The price of your chosen break will be confirmed at the time of booking.

We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. Some rates quoted on the site may not apply over certain periods.

Online
The prices shown on our website are for guidance only until you enter our secure server, when the rates shown are guaranteed, subject to reasonableness with regard to any rates shown that are clearly incorrect. A total price of your chosen break will be given before you confirm your booking which you may accept or not.

5. Changes by you

Should you wish to make any changes to your confirmed break, you must notify us (by post, telephone or email) as soon as possible. If a person is prevented from travelling, we will agree to that person’s booking being transferred to another person who satisfies all the conditions applicable to the booking, subject to both persons accepting joint and several liability for full payment of the booking and our charge for confirming the transfer and any additional costs arising from the transfer. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee of £15 per amendment (unless it is to increase the value of the booking) will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. Any alteration requested by you on the day of travel (or in the case of overseas bookings, within 7 days of travel) will be treated as a cancellation by you and you will have to pay the cancellation charges set out in clause 6.

6. Cancellation by you

Should you or any member of your party need to cancel your booking once it has been confirmed, the party leader must immediately advise us (by post, telephone or email). You will be charged a 100% cancellation charge for any theatre break cancelled after confirmation of purchase. However, we will, where possible seek to mitigate the charge by reselling any appropriate element of the break, although this may not be possible in all circumstances. ii) We cannot be held liable for the cancellation of a show/event or the non-appearance of any particular cast member in a theatrical performance. If there is a significant change to your booking as a result of one of the aforementioned circumstances, we will firstly provide you with as much notice as possible (unless the significant change has happened on the day of the show/event/activity experience). You can then choose between accepting the change/ alternative offered or cancelling the booking, in which case we will refund you in full for any monies paid.

7. Insurance

We consider adequate travel insurance to be essential. All premiums must be paid at the time of booking, as cover will not be effective until we receive all applicable premiums in full. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.

8. Changes and cancellation by us

Occasionally, we have to make changes to and correct errors on the website and other details both before and after bookings have been confirmed and cancel confirmed bookings and we must reserve the right to do so.

Occasionally, we have to make a “significant change”. “Significant changes” include the following changes when made before departure; a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away, a change of accommodation area for the whole or a major part of the time you are away. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:

• (for significant changes) accepting the changed arrangements or
• purchasing an alternative break from us, of a similar standard to that originally booked if available. If the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will not ask you to pay any more
• cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us. Please note, the above options are not available where any change made is a minor one.

If we have to make a significant change or cancel, we will pay you compensation where appropriate and depending on the circumstances and the length of time before your holiday we notify you of the significant change or cancellation, subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable
circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable and the above options will not be available if (1) we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or (2) we have to cancel because the minimum number of bookings necessary for us to operate your holiday has not been reached - in this
case we will however, give you at least 7 days' notice. In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned options and, where applicable, compensation. We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure.

9. Force Majeure

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 10(1) below) as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war
or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

10. Our Liability to you

(1) We promise to make sure that all parts of the break we have agreed to arrange, perform or provide as part of our contract with you are arranged, performed or provided with reasonable skill and care. We will accept responsibility if any death, personal injury, failure or deficiency of your arrangements is caused by any failure by ourselves or our employees (providing they were at the time acting within the course of their employment) and (but only if you have booked a package holiday from us), our agents or suppliers (as applicable) to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim. We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:

• the fault of the person(s) affected or any member(s) of their party or
• the fault of a third party not connected with the provision of your break which we could not have predicted or avoided or
• an event or circumstance which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care (see clause 9)
• the fault of anyone who is not carrying out work for us (generally or in particular) at the time.

In addition, we will not be responsible where you do not enjoy your break or suffer any problems because of a reason you did not tell us about when you booked your break or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or, if you have booked a package holiday from us and we were responsible for them, our suppliers or agents or where any losses, expenses, costs or other sum you have suffered relate to any business.

We cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them.

(2) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred if not the UK - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if
the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question.

(3) Where any claim or part of a claim concerns or is based on any travel arrangements (including the process of getting on and off the transport concerned) provided by any rail carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention which applies to the travel arrangements or hotel stay in question (copies available on request). Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

(4) You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 11 below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to co-operate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.

11. Complaints and problems

In the unlikely event that you have any reason to complain orexperience any problems with your break whilst away, you must immediately inform the supplier of the service(s) in question. Any verbal notification must be put in writing and given to the supplier as soon as possible. If you are still dissatisfied, you must notify us at the earliest opportunity. Until we know about a problem or complaint, we cannot begin to resolve it. If you remain dissatisfied, however, you must write to our Customer Support Team within 28 days of the end of the break you have purchased from us giving your booking reference and full details of your complaint. In the event that you do not notify us of the complaint within the above period, this may affect the company’s ability to investigate complaints and may impact on the way that your complaint is dealt with.

12. Behaviour

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions.

We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

13. Conditions of suppliers

Many of the services which make up your break are provided by independent suppliers (for example accommodation owners). Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions (see clause 10 (3). Copies of the relevant parts of these terms and conditions are available on request from the supplier concerned.

14. Special requests and medical problems

If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. If you or any member of your party has any medical problem or disability which may affect your holiday, please tell us before you confirm your booking. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

15. Passports, visas and health requirements

You should check the passport, visa and health requirements which are applicable to the country(ies) which you intend to visit. Requirements may change and you must check the up to date position in good time before departure. For British Citizens, information on health is contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices. For European holidays you should obtain a completed and issued form E111 (details in leaflet T6 referred to above) prior to departure.

It is the party leader's responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

16. Hotel Breaks – Minimum stay and meals

Certain breaks/hotels may require minimum lengths of stay. Where a hotel offers dinner this may be table d'hote, a carvery or may sometimes be in the form of an allowance against the à la carte menu. Some hotels offer continental breakfast only. This normally consists of coffee or tea and bread rolls.

17. Children and Infants

Wherever possible,children stay free or at 50% of the adult price and exact prices will be confirmed when booking. Free children rates do not normally include meals which are normally paid direct to hotels as taken. If you contravene this policy a supplement may be payable to us or to our suppliers directly so that the correct price for the relevant service is paid. At some hotels children may be charged a flat rate for meals, whether taken or not. Where children only pay 50% of the adult rate, half portions will be served for the meals included in the package price. Certain hotels may apply restricted access times for children into leisure facilities – please ask for details at the time of booking.

18. Star Ratings

We have awarded our own star ratings which do not necessarily relate to those awarded by other organisations, but are solely designed to help you choose between the various hotels.

19. Facilities and Car Parking

• We provide as much information as possible about each hotel within the space available but you should check directly with us if you need to clarify any specific hotel description and in particular, you should note that bedroom photographs are of a room in the hotel and may not necesssarily be the room allocated to you on arrival. It is also important that you check with your chosen hotel if you require any special services such as babysitting, or if you want a room with sea view, etc. Payment for such services or special requirements should be made directly to the hotel and you therefore need to check these charges with the hotel prior to making your booking.
• Where car parking and leisure facilities are available there may be an additional charge for these services, and leisure facilities may not always be in the same building as your accommodation. Again, you should check with the hotel before making your booking. Please note that car parking may be quite limited at certain hotels.
• Please note that upon arrival at your hotel you may be asked for a credit card imprint or cash deposit to cover any additional expenses incurred during your stay.

20. Privacy Statement

For the purposes of the Data Protection Act 1998 we, West End Theatre Breaks, are a data controller. In order to process your booking, we need to collect certain personal details from you. These details will include, where applicable, the names and contact details of party members, credit/ debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements and any dietary restrictions which may disclose your religious beliefs. If we
need any other personal details, we will tell you before we obtain them from you.

We need to pass on your personal details to the companies and organisations who need to know them so that your holiday can be provided (for example the theatre and hotel, other supplier, credit/debit card company or bank).  We would also like to store and use your personal details for future marketing purposes (for example, sending you a letter or details of a promotion including by email). All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept but we will use only names and contact details for marketing purposes (unless you have
asked us not to.)

Occasionally we hire other companies to provide services on our behalf, for example mailing information to our customers. We only provide those companies with the personal details relating to our clients which they require in order to deliver the service. They are prohibited from using that information for any other purpose. We will ensure that anyone to whom we pass your details for this reason agrees to treat it with the same level of protection we are obliged to
provide.

We may need to disclose our customer database, including any personal data relating to you contained therein, to a third party who acquires or attempts to acquire all or substantially all of the assets or stocks in our company or our website service whether by merger, acquisition, reorganisation or otherwise.

If you do not want us to do any or all of these things, please let our Marketing Department know as soon as possible. We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing.

Except where expressly permitted by the Data Protection Act, we will only deal with the personal details you give us as set out above unless you agree otherwise. We have appropriate security measures in place to protect this information.

You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances we are entitled to refuse your request.

If you believe that any of your personal details which we are processing are inaccurate or incorrect please contact us immediately. Where your booking has been made via a website, this privacy statement covers websites owned and controlled by us only. Links to other websites, and any information collated by these sites, are not covered by this privacy statement.

As our privacy statement may change due to developments in the law, we would encourage you to reread our privacy statement from time to time so that you are aware of any changes in how we gather and use personal information.

West End Theatre Breaks
Trading/Registered Office: Holidaybreak, Hartford Manor, Greenbank Lane, Northwich, Cheshire. CW8 1HW